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Support

Help and troubleshooting for the Supernova app

Contact us

Have a question, found a bug, or need help with your light? Email us at Victorbazphoto@gmail.com and we will get back to you within 1–2 business days.

Frequently Asked Questions

How do I connect my Supernova light?
  1. Plug in and power on your Supernova light.
  2. Make sure Bluetooth is enabled on your iPhone (Settings → Bluetooth).
  3. Open the Supernova app and tap Find Device.
  4. Select your light from the list and tap Connect.

Pairing usually takes just a few seconds. The light stays connected while you use the app.

My light doesn't show up when scanning
How do I adjust brightness and color temperature?

After connecting, open Super Nova from the home screen. Use the Temperature slider to move between a warm 2700K glow and a cool 6500K daylight, and the Brightness slider to dim the light from 0 to 100%. Changes apply to your light instantly.

What are Light Effects and how do I use them?

Open Light Effects from the home screen. The White tab gives you precise white light control with presets, and the Effect tab offers animated effects such as Candle, Pulse, TV, Lightning, Paparazzi and Fireworks. Each effect lets you tune its intensity and frequency to match your scene.

The app says "No light connected" on the Light Effects page

Tap Find My Light on that page to start the connection flow. If your light was connected and dropped out, power it off and on again, then reconnect. Staying within Bluetooth range (about 10 meters / 30 feet) keeps the connection stable.

The light keeps disconnecting
Does the app collect my data?

No. Supernova has no accounts, no analytics and no tracking, and it never sends your data anywhere. See our Privacy Policy for details.

Still need help?

Email Victorbazphoto@gmail.com with a short description of the problem, your iPhone model, and your iOS version. Screenshots or a screen recording of the issue help us resolve it faster.